FAQ

Passengers are reminded that all Miccolis Bus vehicles are sanitized, sanitized and disinfected at least once a day. The cleaning and sanitizing interventions are integrated with constant air and surface sanitization interventions with ozone technology through a professional CE and EU marked device.

ARE THE RACES REGULAR?

All connections booked and bookable on the portal www.busmiccolis.it are guaranteed

WHERE DO THE BUSES DEPART FROM?

All connected cities and information on stops can be found at This Page 

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TICKET

WHERE CAN I BUY TICKETS?

You can buy them directly on the portal www.busmiccolis.it or at the numerous ticket offices affiliated . In the case of purchase through the website, you will receive the ticket directly in the e-mail box indicated during the booking phase.

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WHAT ARE THE SALE POINTS IN ITALY?

To find the nearest retailer you can search the resales section.

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DO I HAVE TO PRINT THE TICKET?

Not necessarily, you can show it directly on your smartphone or tablet.

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CAN I CHANGE MY RESERVATION?

Yes, the change of date, time or name is allowed only once within and no later than 3 hours from the start of the race, subject to the availability of seats, at a cost of 5 euros. This change can be made directly on the site www.busmiccolis.it or through agencies and resellers. The change of route is not allowed.

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CAN I BOOK A JOURNEY FOR ANOTHER PERSON?

Yes, you can do it safely. Just indicate the name of the traveler when booking

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CAN I ASK FOR A REFUND?

Yes, the reimbursement of the travel ticket, which takes place exclusively through a voucher equal to the 70% of the amount spent, is allowed no later than 24 hours from the departure of the journey upon completion refund form.

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TRAVEL

CAN I GO UP OR DOWN TO STOP OTHER THAN THOSE BOOKED?

No, unfortunately it is not permitted to get on or off at stops other than those indicated on the ticket purchased in order to guarantee the regular performance of the service.

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HOW MANY BAGS CAN I TRANSPORT FREE?

Each passenger is entitled to one piece of hand luggage free of charge (max. 42 x 30 x 18 cm) e 2 hold luggage (max 80 x 50 x 30 cm - total volume not exceeding 140 cm).

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CAN I BRING ANOTHER BAGGAGE?

Yes, at a cost of 3 euros it is possible to add additional bags by selecting them at the time of booking.

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CAN I TRAVEL WITH ANIMALS?

Yes, as long as they are small in size and in their carrier. You must select the pet on board option when booking.

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IN CASE OF DELAY, DOES THE BUS READ ME?

Unfortunately, drivers must comply with scheduled schedules and itineraries so they are not allowed to wait for passengers beyond the departure time. It is advisable to stop 15 minutes before the time indicated on the ticket. By clicking here you can follow the bus in real time and check waiting times at the stop.

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IS IT POSSIBLE TO RESERVE A PLACE?

Currently it is not possible to choose the seat on the bus. The placement is random.

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IF I FORGET SOMETHING ON THE BUS, HOW DO I BEHOLDER?

If you have forgotten something on one of our buses you can fill in the lost property module.

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UNTIL THE AGE CHILDREN TRAVEL FREE?

Children can travel for free until their first birthday.
Passengers from 1 to 16 years of age can travel only if accompanied by an adult while children from 16 to 18 years of age can travel unaccompanied only upon completion of the following form.

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CAN PASSENGERS WITH DISABILITIES OR REDUCED MOBILITY TRAVEL?

Transport is guaranteed provided that the passenger can travel and sit in regular sessions. The wheelchair can be loaded into the luggage compartment without further costs only if it is foldable.

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SERVICES

IS IT POSSIBLE TO RENT YOUR BUSES?

Of course, it is possible to rent a bus with a private driver suitable for every need: special services dedicated to people with disabilities, charter buses, transport of employees of companies and students, tours throughout Italy for Italian and foreign tourists, transport for cruises, etc. To request a free quote, you can send an email to noleggi@busmiccolis.it

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CAN I USE YOUR BUSES TO PUBLISH MY ACTIVITY?

Yes, thanks to its widespread presence in many important cities, as well as for extra-urban connections, the Miccolis vehicle fleet can be a valid vehicle for the dissemination of advertising messages locally, but also between several cities. To request a free quote, you can send an email to pubblicita@busmiccolis.it


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